Frequently Asked Questions

Q: What does Get Schooled do with my personal information?
A: We are always on the side of the students who rely on Get Schooled for the information and inspiration they need to succeed in school. We take your privacy as seriously as you do. For that reason, we collect information from you and use it to connect you with the Get Schooled tools and content you need to succeed. We NEVER sell or share your personally identifiable information with any third party. EVER.

Q: What is my 'Dashboard'?
A: Your dashboard is unique to you - think of it as hand-picked content just for you. We hope you love what you see but the more you do on the site, the better we can customize your dashboard, delivering up the right mix of videos, games, articles and Get Schooled celebs.

Q: What can I do on my profile page?
A: Once you log-in, you can click on your name to access your profile page. There you can create your profile photo, update your information (maybe you graduated or transferred schools), make sure your address is correct (that’s how we ship your reward store items), add an affiliation such as National Honor Society or Boys & Girls Club, and check out your progress on earning badges.

Q: Why would I sign up for text?
A: Any student can text Get Schooled at any time to ask questions about making it in high school, applying for college, paying for college or just navigating through a high school day. You can also sign up to receive texts from Get Schooled and get the inside track on Get Schooled contests and promotions.

Q: How do I earn points on Get Schooled?
A: You earn points for completing an activity on the Get Schooled site. Whether it is reading an article, watching a video, playing a game, or checking in, you will earn a specified number of points for every you do. Each activity has a different point value so be sure to pay attention to the points possible beneath each content logo directly across from the title.

Q: My account was deactivated, what happened?
A: If you have engaged in comment abuse by bullying fellow Get Schooled users or spamming discussion boards, shoutout boards, or video comments, your account may be temporarily deactivated. We work hard to create a fun and safe place on the web for the entire Get Schooled community and encourage you to honor the usage guidelines.  The deactivation lasts for 24 hours. If you feel you have been deactivated by error,  or you have questions, you can email is at [email protected]

Q: What if I can’t find what I am looking for?
A: We literally have hundreds of articles, games and tools on Get Schooled, all designed to get you inspired and excited about your education – and to entertain you too! The site is designed to be personalized – the more you use the site, the more it knows you and gives you the content it thinks you need. That said, it doesn’t always know exactly what you need. If you can’t find what you are looking for, use the search function on the upper left side of your dashboard.

Q: How does my school get involved in Get Schooled?
A: You check out a leaderboard or see a picture of a celebrity principal and wonder why your school is not part of a Get Schooled challenge. Make sure to tell your principal or guidance counselor that you want your school on a Challenge waiting list. All they have to do is e-mail [email protected] and we can get you in the running!

Q: What is an educator account?
A: An educator account is specifically for principals, counselors and/or teachers. It gives them insight into how their school is using the Get Schooled site. All account requests are reviewed and approved by Get Schooled staff.

Q: What are badges?
A: Badges are groups of 10-12 pieces of content organized around a certain subject or theme. When you complete a badge you earn between 800-1100 extra points. You’ll also receive an exclusive recognition e-mail congratulating you on your progress.

Q: What are achievements?
A: Achievements are groups of 10-12 badges organized around a certain subject or there. Get Schooled is in the process of developing seven achievements. There will be more information coming soon on all the cool ways you will be recognized as you earn achievements!

Q: I just like to do certain things on the site. How do I find my favorite activities like games or check-ins?
A: We've made finding your favorite content type super easy. In the upper right, click on the SHOW drop down to find the specific content type you want to see.

Q: Why didn't my points increase after I completed an activity on the Get Schooled site?
A: During times of high volume, it takes a little longer for the bots to calculate all the actions that are happening on the site at the same time. Don't worry, once the bots catch up with all of the activity, you will see your points increase. You should never go longer than 24 hours without seeing an increase in your points for being active on the site. 

Q: What is the Return Policy for the Rewards Store?
A: If your Reward Store item is returned to Get Schooled with an “undeliverable address” or similar message from the shipper (USPS, UPS or FedEx) we will contact the recipient one time via email for an address correction. After 14 days if there is no reply the item will be returned to inventory and your points will be refunded. 

Q: What are these polls and what do you do with the answers?
A: Polls are fun ways for us to understand our users a bit more - what do you like, how do you spend your free time, where will you be in five years. Your answers help us find the right content for you and create the personalized experience that you're looking for.

Q: What about mobile? And do you have an app?
A: Get Schooled is mobile-friendly! You can do almost everything on your phone that you can do on your tablet or desktop. And better still - we have a slew of mobile-friendly games that are brand new to Get Schooled. A Get Schooled app is coming later this summer - stay tuned!

Q: How many points can I earn being active on Get Schooled everyday?
A: With so many ways to earn points on Get Schooled, the total points varies. Some activities (games, videos, quizzes) are worth more than others. However, there are daily limits on all of the activities. The best way to keep earning points is to visit Get Schooled multiple times a week. There will always be new things added and new ways for you to earn!

Q: Why can't I buy another item from the Rewards Store?
A: There is a monthly redemption limit of two (2) items for the Rewards Store. If you have cashed in twice in one month, you will have to wait until the start of the following month to shop again. For example, if you redeemed two items and it is just March 10, you will have to wait until April 1, to shop again. To note virtual items do not count toward the two monthly redemptions. Virtual items include Bonus Points, Raffle Tickets, etc. Don't forget to check out our monthly Rewards Store Calendar for all the items releasing for the month.


Q: When will I receive my order? 
A: We’ll send you a confirmation email once your order has been received. A second email will be sent after the order has been shipped. Orders are fulfilled on Mondays and Thursday. Please allow 5-7 business days for fulfillment and an additional 5-7 business days for shipping.

Q: Where’s my stuff? 
A: If you’ve been waiting for more than 3 weeks for your order, text REWARDS STORE to 335577 or email [email protected]. Just let us know what you ordered and we can hunt it down! There may be a chance that the mailing address you supplied was incorrect and the item was returned to us. If that happens, we’ll send you an email to get an updated address.

If we don’t hear back from you within 2 weeks, we’ll refund the points back to your account and send you an email update.

If the item is returned to us more than once, we will automatically refund your points and not ship out the item.

Q: How many items can I redeem?
 Due to limited quantities, points can be redeemed for two items a month per user and resets on the 1st of every month. You can either stash your points and save up for that special prize or take advantage of two special low point items!  To note virtual items do count toward the two monthly redemptions. Virtual items include Bonus Points, Raffle Tickets, etc. Don't forget to check out our monthly Rewards Store Calendar for all the items releasing for the month. 

Q: Can I order the same item? 
A: No, but we do keep the Rewards Store fully stock and dropping new items on a regular basis. Please check out our monthly Rewards Store Calendar for all the drops. 

Q: What happened to the item I was saving up for? 
A: The more popular items sell out quick. However, we do keep the store fully stocked with new items on a regular basis and ongoing restocks. Please refer to our monthly calendar for the latest releases. Keep earning those points! Join our exclusive Insiders text program to get the exclusive info on drops. Text INSIDERS to 335577

Q: You don’t have my size! 
A: We try our best to keep all sizes in stock, but sometimes we’ll run out of a size sooner than others. Check back to see if we have it available, or email [email protected] to see if we have it in stock.

Please do not order an in-stock size and then write in the notes that you need a different size. This will cancel your order.

Q: I ordered the wrong thing/wrong size! 
A: Don’t freak out! Email [email protected] and let us know which item you ordered and we will do our best to help. Yep, we’re cool like that. If you received the item already, you can return the order back to Get Schooled to the address below. Be sure to include your first name and last name. Get Schooled will not pay for return postage.

Get Schooled
c/o Rewards Store
1402 Third Ave
Suite 717
Seattle, WA 98101

Once we receive the item, we’ll refund your points and send you a confirmation email. If we haven’t shipped the item yet, we’ll refund your points and send you a confirmation email.

Q: I have multiple accounts or found a way to accelerate my points accumulation.
A: Students who abuse our gamification system (by hacking the system to accelerate point accumulation or create multiple accounts) are notified that they will not receive the reward store item they earned inappropriately. Get Schooled reserves the right to cancel any orders (and/or disable any accounts) we deem necessary to ensure the integrity of our gamification system.*

Q: I love my PlayStation Vita/Monster headphones/PS4/other electronic item, but it broke. What do I do? 
A: Get Schooled is a non-profit organization and we’re very fortunate to receive donations to stock the rewards store. However, because of this, we’re unable to offer a replacement or a warranty for your item. Please contact the manufacturer for any defects or issues.